Frequently Asked Questions (FAQ)
1. Orders & Shipping
How long will it take to receive my order?
Orders are typically processed within 7-10 business days. Shipping times vary depending on your location and selected shipping method. You will receive a tracking number once your order has been dispatched.
Do you ship internationally?
Yes, we offer international shipping! Shipping rates and times vary depending on your location.
Can I change or cancel my order after placing it?
We process orders quickly, so if you need to make changes, please contact us at sales@scanwear.com.au within 24 hours. Changes or cancellations may not be possible if your order has already been processed.
2. Customization & Product Information
How does Scan Wear work?
Each Scan Wear t-shirt or hoodie comes with a QR code that, when scanned, reveals a hidden message, image, video, or link of your choice.
Can I customize my own t-shirt or hoodie?
Yes! We offer full customization. You can choose any text, image, video link, or social media handle to be linked to your QR code.
What type of materials do you use?
Our t-shirts and hoodies are made from high-quality, pre-shrunk fabric to ensure a comfortable fit and long-lasting wear.
3. Returns & Exchanges
What is your return policy?
Due to the custom nature of our products, we do not offer returns or exchanges unless the item is defective or there was an error on our part. If you experience an issue, please contact us at sales@scanwear.com.au within two days of receiving your product.
What if my item arrives damaged or incorrect?
We strive for perfection, but if you receive a defective or incorrect item, please email us within 2 days of receiving your order with photos of the issue, and we’ll make it right.
4. Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Yes! Our website uses SSL encryption to ensure your payment details are 100% secure.
5. Contact Us
Still have questions? Feel free to reach out at sales@scanwear.com.au.
We’re happy to help!